Privacy Policy

privacy policy

 

 

 

introduction

 

The purpose of the privacy policy is to inform you of the data collected about you, and how this data is managed in a safe and optimal manner, and by using the Tayer application, you agree to all the terms and practices stipulated in this policy.

 

 

 

 

 

 

 

 

 

First: Definitions of terms

 

 

 

In this policy, unless the context otherwise requires, the following terms have the meanings indicated.

 

“The application” or “we” or “us” or “our” refers to the (Tayer) application and Al Tayer International Trading Company.

 

“User”, “you” or “you” refers to every person who visits or uses the application in any way, whether as a delivery person, a customer, or otherwise.

 

(Delegate) or (Captain) is every person who delivers from stores, delivers packages, or delivers consignments based on the customer’s request.

 

(Customer) refers to every person who requests or benefits from the (Tayer) application in any way and with any service available through the application.

 

(Al Tayer) refers to the classification of the service of delivering orders from one point to another, whether individuals, stores, companies, etc., according to the customer’s request.

 

(Policy) or (Privacy Policy) refers to this document and the terms and conditions it contains.

 

(Data) refers to the personal data and usage data of the user.

 

(Personal data) refers to all identifying information about the user, such as name, date of birth, nationality, address, email, mobile number, bank account, and other data related to the user.

 

(Usage Data) refers to all non-personal data related to your use of the Internet, such as that related to your computer or mobile phone, your activities, order history, or your transactions through the application.

 

 

 

 

 

 

 

Second: The data we collect about you

 

 

 

We may collect, use and process the following data about you:

 

1. The data you provide to us when you register through the application, including, but not limited to, name, mobile number, email, and other data.

 

2. Data that you may provide to us during the provision of services or at any time, which includes, but is not limited to, nationality, address, bank account number, credit card number, or other data that we may request from you, or your location data and the operation of GPS technology.

 

3. The data you provide to us when you report a problem related to the use of the application or with one of its parties (delivery representative - customer - store) and others.

 

4. The personal data that you provide to us during your request for additional application services, such as mobile number, electronic payment data, etc.

 

5. The delivery representative’s electronic payment data necessary to pay the commissions due to us.

 

6. Personal data that you provide to us while promoting services and presenting offers through the application.

 

7. The data you provide to us when a problem occurs related to the electronic payment process for the amounts owed to you, or the commission due to us.

 

8. Data you provide to us when you contact us or when you contact our technical support.

 

9. Data that we deem necessary to verify your identity or to ensure the validity and legality of any operations you perform through the application, including a copy of your passport, a copy of your national ID or vehicle information.

 

10. We keep all data related to your transactions or activities that you carry out through the application.

 

11. We keep the data that you provided to us when you answered questions or questionnaires via the application, WhatsApp, or any other method of communication.

 

12. You acknowledge and agree to the collection of your data in our electronic records or paper records as we deem appropriate.

 

 

 

 

 

 

 

 

 

Third: Cookies (Cookies Policy)

 

 

 

Cookies are small text files that are stored on your device once you visit the application. They do not appear as a program and do not carry viruses or spy techniques at all. These files are used for the following purposes:

 

1. Cookies are used for the purposes of providing services, as they help us understand how visitors and users use our application.

 

2. Cookies help us detect and fix errors. They also help us develop our application, provide better content that suits users, and provide better service.

 

3. Cookies help you find the data you need while using the application.

 

4. Through your mobile phone, you can control cookie settings and control them in a way that suits you.

 

5. We do not have any control over third-party cookies, and you undertake to familiarize yourself with the privacy policies and use of cookies of these parties.

 

 

 

 

 

Fourth: Limits of our use of your data

 

 

 

We are always committed to protecting your privacy, and therefore we use your personal data for the following purposes:

 

1. To enable you to use our services optimally, and to always provide you with the best.

 

2. To create your account or personal profile through which you communicate with us via the application, landing page, or any other communication method.

 

3. To process the data you provide through our services, such as ensuring that your email or phone number is active, usable, and owned by you.

 

4. To enable the delivery representative to pay the commissions due to him through electronic payment methods.

 

5. To enable the customer to pay for the services he requests through the application.

 

6. To receive suggestions, complaints and inquiries from you, and respond to them.

 

7. To receive and respond to your comments and evaluation of the service you received through our application.

 

 

 

 

 

8. To process your answers to the questionnaires presented through the application or any other means, which you participated in answering.

 

9. To provide you with information about the services we provide through our application.

 

10. To provide you with information about services we think you will find interesting, including our special offers.

 

11. For internal business purposes such as improving our services.